Terms and Conditions for Hotel Reservations, Accommodation Services & Website Use
Welcome to Sumeruvalley. These Terms and Conditions govern the use of our website, accommodation reservations, guest stays, online transactions, and hospitality services offered at Upputhara P.O., Peerumade Taluk, Idukki District, Kerala, 685505, India.. By accessing this website, making a reservation, or using any services provided by Sumeruvalley, you acknowledge that you have read, understood, and agree to comply with these Terms and Conditions.
These terms apply to reservations made directly through our official website, authorised booking channels, telephone reservations, email enquiries, and payments processed through approved payment gateways. Guests are encouraged to review these conditions carefully before confirming any booking.
Sumeruvalley reserves the right to modify, update, or revise these Terms and Conditions at any time without prior notice. Any updates become effective immediately upon publication on this page, and continued use of our website or services constitutes acceptance of the revised terms.
Reservation Confirmation and Booking Acceptance
All accommodation bookings are subject to availability and acceptance by Sumeruvalley. A reservation will be considered confirmed only after successful payment processing, receipt of booking confirmation, or written acknowledgement from our reservations team.
Guests are responsible for ensuring that all information provided during the booking process, including guest names, stay dates, contact details, and payment information, is accurate and complete.
Check-In Requirements and Guest Registration
Guests must present valid government-issued identification, passport details, visa documentation where applicable, and any other information required under local regulations at the time of check-in. Failure to provide the required documentation may result in refusal of accommodation without liability to Sumeruvalley.
Early Check-In Policy
Early check-in requests are subject to room availability, operational requirements, and management discretion. Additional charges may apply depending on the arrival time, occupancy levels, and the applicable rate plan.
Check-Out and Early Departure Policy
Guests are expected to complete check-out procedures within the designated check-out time communicated during the reservation process. Requests for early departure should be communicated to the Front Office. Refunds or adjustments for unused nights may be subject to the terms of the applicable rate plan and refund policy.
Cancellation, Amendments and Reservation Modifications
All reservations are governed by the cancellation terms associated with the selected booking rate or package. Cancellation eligibility, amendment requests, and modification charges may vary depending on the booking conditions accepted at the time of reservation.
Changes to reservation dates, occupancy, room categories, or guest details remain subject to availability and prevailing rates. Additional charges, taxes, or service fees may apply.
No-Show Policy and Failure to Arrive
Failure to arrive on the confirmed check-in date without prior notification may be treated as a "no-show." In such circumstances, cancellation charges or retention of the full booking amount may apply in accordance with the applicable rate plan.
Hotel's Right to Refuse, Cancel or Modify Reservations
Sumeruvalley reserves the right to refuse accommodation, cancel bookings, or modify reservations in circumstances including, but not limited to:
- Invalid, incomplete, or unverifiable payment information;
- Suspected fraudulent activity or misuse of booking systems;
- Violation of these Terms and Conditions;
- Operational constraints beyond reasonable control;
- Errors in pricing, room availability, or reservation processing;
- Non-compliance with applicable laws and regulations.
In such cases, Sumeruvalley shall not be obligated to provide accommodation at previously quoted rates, guarantee future availability, or offer alternative reservations unless otherwise required by law.
Payment Terms and Proof of Transaction
Guests may be required to provide proof of payment, transaction references, or supporting documentation to the reservations department within the timeframe communicated during the booking process. Failure to provide the requested information may result in reservation delays or cancellation.
Any banking charges, foreign exchange costs, transaction fees, or payment gateway charges associated with the reservation shall be borne by the guest unless otherwise specified.
Guest Conduct and Property Responsibilities
Guests are expected to conduct themselves in a respectful and responsible manner throughout their stay. Behaviour that compromises the safety, comfort, rights, or enjoyment of other guests, employees, or visitors may result in refusal of service or immediate termination of accommodation without refund.
Guests may be held responsible for any damage, loss, excessive cleaning requirements, or misuse of hotel property caused by themselves, accompanying visitors, or invitees during the stay.
Limitation of Liability
To the fullest extent permitted by applicable law, Sumeruvalley shall not be liable for indirect, incidental, consequential, or special damages arising from the use of our website, accommodation services, reservation systems, or circumstances beyond our reasonable control.
Force Majeure Events
Sumeruvalley shall not be held responsible for delays, cancellations, service interruptions, or inability to perform obligations resulting from events beyond reasonable control, including natural disasters, severe weather conditions, government actions, public emergencies, pandemics, labour disputes, transportation disruptions, or other force majeure circumstances affecting operations at Upputhara P.O., Peerumade Taluk, Idukki District, Kerala, 685505, India..
Intellectual Property and Website Usage
All content available on this website, including text, images, branding elements, logos, graphics, designs, and related materials, remains the property of Sumeruvalley or its authorised licensors. Unauthorised copying, reproduction, distribution, or commercial use without prior written consent is prohibited.
Website Linking Policy
The following organisations may link to the website of Sumeruvalley without prior written approval, provided such links are lawful, accurate, and do not imply endorsement, sponsorship, or false association:
- Government agencies and public authorities;
- Recognised search engines;
- News and media organisations;
- Online directory distributors linking in a manner consistent with other listed businesses;
- Accredited businesses and professional organisations, excluding charitable fundraising groups and organisations prohibited by law.
Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and interpreted in accordance with the laws applicable in Upputhara P.O., Peerumade Taluk, Idukki District, Kerala, 685505, India.. Any disputes arising in connection with accommodation bookings, website use, or hospitality services shall be subject to the exclusive jurisdiction of the competent courts having authority over the registered location of Sumeruvalley.