Refund Policy for Hotel Reservations and Accommodation Bookings
At Sumeruvalley, we aim to provide a transparent and guest-friendly booking experience. This Refund Policy explains the terms applicable to reservation cancellations, booking modifications, eligible refunds, and non-refundable bookings for accommodation services offered at Upputhara P.O., Peerumade Taluk, Idukki District, Kerala, 685505, India..
By confirming a reservation through our website, direct booking channels, or authorised partners, you acknowledge and agree to the refund terms outlined below. Guests are encouraged to review these conditions carefully before completing a booking.
Eligibility for Full Refund on Hotel Cancellations
Reservations cancelled at least 48 hours before the scheduled check-in date and time may qualify for a full refund of the accommodation amount paid, excluding applicable payment gateway fees, transaction charges, or non-recoverable administrative costs, where permitted by law.
Partial Refund for Late Cancellation Requests
Cancellation requests received between 24 and 48 hours prior to check-in may be eligible for a partial refund. In such cases, a cancellation fee equivalent to 50% of the total booking amount may be deducted, and the remaining balance may be refunded in accordance with this policy.
Non-Refundable Bookings and No-Show Policy
Reservations cancelled within 24 hours of the scheduled check-in time, failure to arrive without prior notice, or "no-show" bookings are generally considered non-refundable. The full reservation amount may be retained by Sumeruvalley as cancellation charges.
Early Check-Out and Unused Stay Refunds
Guests who voluntarily choose to depart before their confirmed check-out date may not be entitled to refunds, credits, or adjustments for unused nights, accommodation services, or package inclusions unless otherwise agreed in writing by the management of Sumeruvalley.
Refund Terms for Promotional Offers and Discounted Rates
Reservations made under promotional campaigns, discounted packages, seasonal offers, advance purchase rates, corporate agreements, or special deal pricing may be classified as non-refundable and non-transferable unless explicitly stated otherwise at the time of booking confirmation.
Reservation Date Changes and Booking Modifications
Requests to modify reservation dates, room categories, occupancy details, or stay duration are subject to room availability and prevailing rates at the time of the request. Any applicable tariff differences, taxes, or service charges shall be payable by the guest.
Non-Refundable Rate Plans and Special Packages
Certain accommodation packages, event bookings, festive period reservations, bundled services, and specially discounted rate plans may carry non-refundable conditions irrespective of the cancellation timeline. Such conditions will be clearly communicated during the reservation process.
Group Reservations and Event Booking Refund Policy
Refund terms applicable to group bookings, conference reservations, wedding events, corporate stays, or block reservations may differ from individual bookings. Guests and organisers are advised to review the applicable agreement or contact Sumeruvalley for clarification regarding cancellation and refund eligibility.
Force Majeure and Unforeseen Circumstances
In exceptional circumstances beyond reasonable control, including natural disasters, severe weather conditions, government restrictions, public emergencies, pandemics, transportation disruptions, or other force majeure events affecting operations at Upputhara P.O., Peerumade Taluk, Idukki District, Kerala, 685505, India., Sumeruvalley reserves the right to provide alternative solutions such as rescheduling, booking credits, travel vouchers, or revised reservation options instead of direct monetary refunds.
Refund Processing Time and Payment Credit Timeline
Approved refunds are generally processed within 7 to 10 business days from the date of confirmation. However, the actual time required for the refunded amount to appear in the original payment method may vary depending on the payment gateway, issuing bank, card provider, or financial institution involved.
For questions regarding cancellations, booking modifications, or refund requests, guests are encouraged to contact Sumeruvalley directly before making travel arrangements to ensure a smooth reservation experience.